Adult Education Episodes

Our Guest is ⁠Richard Blank⁠. He is a native of Philadelphia, PA and CEO of ⁠Costa Rica’s Call Center.⁠ Richard shares the ingredients for supporting and preparing call center representatives for high-impact engagement with clients. He addresses the role of AI in call center productivity and the role of empathy as an effective tool in human interaction. He shares how developing community and engagement lead to retention of employees. Richard gives back to the community by offering scholarships...

Guest, Dr. Alisha Pollard, is President of Warriors Helping Achieve Triumph (or “WHAT”). What is a non-profit educational organization dedicated to empowering individuals of all ages through enriching experiences and knowledge-sharing sessions, while encouraging self-confidence and the desire to excel. Dr. Pollard, describes how WHAT supports students and their families achieve financial literacy. Recording during the Education 2.0 Conference, 2024, Las Vegas, NV, Dr. Pollard shares how authent...