Richard Blank—Educating Call Center Representatives in the Bilingual Market
Our Guest is Richard Blank. He is a native of Philadelphia, PA and CEO of Costa Rica’s Call Center.
Richard shares the ingredients for supporting and preparing call center representatives for high-impact engagement with clients. He addresses the role of AI in call center productivity and the role of empathy as an effective tool in human interaction.
He shares how developing community and engagement lead to retention of employees. Richard gives back to the community by offering scholarships for students.
Your Host: Jacob Easley II, PhD, PMP
Sponsors: The 2.0 Conferences. Register for the 2024 conference in Las Vegas, NV with the code EDUPXE10OFF courtesy of EDUP Xcelerated Excellence for a reduced rate.
Xcelelerated Excellence Consulting, dedicated to offering support to education leaders and their organizations to meet their full potential for excellence.
Resources:
Richard Blank
ceo
Jacob
Pura Vida from Costa Rica!
I took a life's gamble to pay it forward and live a dream. Got past a lot of family guilt and society pressure to live a true life. Moving abroad at 27 from Philadelphia and starting a company from scratch in Costa Rica. A vision quest journey.
I am able to share advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, phonetic micro expression reading and the pros and cons of A.I.
After 2 decades, I have trained over 10 000 bilingual telemarketers.
Plus, own the largest collection of restored American Pinball machines and antique Jukeboxes in Costa Rica making gamification a strong part of my company culture.
Chief Executive Officer for Costa Rica’s Call Center since 2008. Grown to 150 employees.
I hold a bachelors degree in Communication and Spanish from the University of Arizona.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony and entered into the 2023 Hall of Fame for Business along other famous alumni. Giving back to Abington Senior High School is very important to me. As such, I endow a scholarship each year for students that plan on majoring in a world language at the university level.
Thank you for your consideration and time. Your podcast rocks!
Best regards,
Richard
